Du möchtest spannende Insights aus dem New Work SE Alltag? 🚀 Mehr dazu
Merkliste Job finden
kununu

Director Content Quality & Support (f/m/x)

  • Vienna
  • Full-time employee
  • Executive (VP, SVP, etc.)
  • Rating 4.2
  • €80,000 – €100,000
Apply

Your tasks:

  • You will take over the strategic leadership of the Content Quality & Support team and you will be the face internally but partially also for external communication on the topic of trustworthiness 
  • In this role you will not only be responsible for providing excellent service to our users and customers but also for enhancing and monitoring the quality of our reviews as the owner of our content moderation processes 
  • You provide knowledge and guidance while developing your individual team members 
  • You ensure that the Content Quality & Support team is set up for growth and develop a scalable business unit based on modern processes and technologies 
  • You measure and steer the success of the team and make sure that SLAs are on track and the team achieves great customer satisfaction  
  • You collaborate closely with different areas of the business to implement initiatives to enhance the trustworthiness of kununu´s content on our platform 
  • You manage escalations and critical requests with ease and support your team in resolving them 
  • You are responsible for monitoring and implementing regulatory and legal changes that have an impact on content moderation and support in close collaboration with the New Work legal team 

Your skills:

  • You ideally have an educational background in business or economics   
  • You have relevant work experience and at least 3-5 years of leadership experience in the field of User and/or Customer Support 
  • You have extensive experience in stakeholder and project management and enjoy to drive projects across different areas 
  • You want to work with people, have strong empathy and great communication skills – you enjoy developing individuals and further developing the organization 
  • You are hands-on, solution-oriented and user-centric and always looking at the big picture 
  • You have vast experience in process optimization by using new technologies like AI and you are familiar with with SaaS solutions and CRM systems (i.e. Zendesk) and might have already driven large service tool migration or changes in the past  
  • You are data-driven and have strong analytical skills   
  • You are fluent in German & English  

The right job for you?

About the job

The kununu Content Quality & Support team is responsible for managing kununu's core - our insights. In addition to ensuring the quality of all user-generated content, the team supports both B-side and C-side users with any open requests, enabling them to utilize our platform effectively. Our mission is to maintain trustworthiness and relevance by upholding the quality of our insights and facilitating interaction within our community. If you enjoy leading teams, developing motivated individuals, and are passionate about challenging the status quo and improving processes through new technologies, we would love to hear from you.

Your benefits

Drinks, food & goodies
Remote work option
Trust-based working hours
Restaurant vouchers and employee discount
Communication on equal terms
Lived culture of failure
Mood-o-Meter Feedback / questions for the board
Office dogs
12 weeks Workation
6 week vacation

Your new employer

With more than 5 million reviews and 1.4 million salary data from 1 million companies, kununu - part of New Work SE - has become Europe's leading employer review platform.

We believe that every person - whether actively looking for a job or simply interested in improving their working life - should be able to give and receive accurate and honest insights about companies and jobs before they start them on day one.

We believe in empowering people to choose the right job.
We believe in relevant insights into the day-to-day of a job.

Dive into your new office

Learn more about us as an employer

What is our mission and vision? What drives us? What makes working for us so special?

Contact

You still have questions?

Feel free to get in touch with me.

Presulli

Katharina Presulli

Senior Recruiting Manager

Apply Now

Not a fan of forms? Connect your XING profile and speed up the application process.

Apply with XING

In the case of interrupted applications, we save your data for 7 days. This allows you to complete your application at a later point in time. You can find more information in our privacy policy.

2 minutes

Step 1 of 3

Katharina Presulli

Hey $$firstname!

I`m already looking forward to meeting you! If you would like, please feel free to share your current place of residence. This can help speed up the application process later on, but it is optional. Even more exciting for me is to learn how you became aware of us. Your feedback helps us to improve our recruiting efforts and continue to attract qualified applicants just like yourself. Thank you!

Katharina Presulli

Almost done!

Now all I need is your CV. If you don't have one, you can just give me the URL of your XING or LinkedIn profile.

  • valid file extensions: *.pdf, *.doc, *.docx
  • valid file size: 15 MB
Katharina Presulli

Hey $$firstname!

We have successfully imported your data from your XING profile. I have one more quick question for you.

There are no stupid questions. Is there anything you want to ask us?

Thank you for your application $$firstname 🥳

I am looking forward to finally meeting you and will get back to you shortly. In the meantime, we have prepared some more content that might be interesting to you. If you still have questions, feel free to contact me at career@new-work.se .

Tap to celebrate

Learn more about New Work SE

The next steps in your application process

You are wondering what the next steps in the application process are and how you can prepare yourself best for your first job interview? On this page you will find all the important information.

Learn more

Get to know your new colleagues

Would you like to learn more about working with us? Then take a look at what Carina, Orhan and many more of our colleagues can tell you about their departments and teams.

Learn more

Video Hub

Dive into the world of New Work SE and get exciting insights into the wide variety of our brands. Learn more about our working environment, what we stand for as an employer, and what it means to be a New Worker.

Learn more

One last step

Hi $$firstname, we found another application with the same email address in our system. In order to review and submit this application, we will send you an email asking you to confirm your application. This may take a few moments. (Don't forget to check your SPAM folder as well).

Not the right one?

Check out the following positions:

Show all